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Shipping Policy

Thank you for choosing Möbius! We are committed to providing you with the best shopping experience possible. This Shipping Policy outlines the details and guidelines regarding shipping and delivery of your orders. Please take a moment to review this policy before placing an order. By purchasing on our e-commerce site, you agree to the terms and conditions laid out below.

  1. Processing Time:
  • All orders will be processed within 1-3 business days of payment receipt and verification.
  • Business days include Monday to Friday, excluding public holidays.

  1. Shipping Methods and Rates:
  • möbius offers various shipping methods for domestic orders.
  • The available shipping options, estimated delivery times, and costs will be presented at checkout.
  • Shipping rates may vary depending on the destination, order weight, and selected shipping method.
  1. Domestic Shipping:
  • For domestic orders, we ship to addresses within the 48 contiguous United States.
  • Depending on the selected shipping method, domestic shipments typically take 2-7 business days to arrive after processing.
  1. International Shipping:
  • Möbius currently ships to Canada and Mexico. 
  • Möbius will be launching international shipping in Q2 2026, serving customers worldwide.
  1. Shipment Tracking:
  • We provide order tracking information for all shipped orders.
  • Once your order has been processed and shipped, you will receive a tracking number via email to monitor the delivery status.
  1. Shipping Address:
  • Customers are responsible for providing accurate and complete shipping information during checkout.
  • Möbius will not be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.
  1. Delays and Exceptions:
  • While we strive to deliver your orders on time, shipping delays may occur due to unforeseen circumstances, such as inclement weather, natural disasters, or carrier issues.
  • In such cases, Möbius will try to keep you informed about any delays and provide support to resolve any issues.
  1. Split Shipments:
  • Möbius may split your order into multiple shipments to ensure a more efficient delivery process if it contains items from different warehouses or suppliers.
  • You will receive separate tracking numbers for each shipment.
  1. Order Cancellation and Modifications:
  • Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before confirming the purchase.
  1. Missing or Damaged Items:
  • If your order arrives with any missing or damaged items, please contact our customer support team within 72 hours of receiving it. We will investigate the issue and provide a resolution.
  1. Returns and Exchanges:
  • Please refer to our Return and Exchange Policy for information on returning or exchanging products.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at hello@mobiusconcrete.com or phone (760) 875-2723.

Thank you for choosing Möbius; we appreciate your business!